2020-21 Season FAQ
The Worcester Railers HC is excited to hit the ice for our fourth season of ECHL action at the DCU Center.
As we prepare to return to the ice this fall, please check out the FAQ’s on all things Railers tickets below, and as always, feel free to call us at 508-365-1750 if you have any further questions.
We look forward to seeing you at the DCU Center this fall!
Health & Safety
What will the Worcester Railers HC do to ensure the health and safety of all patrons at games?
The Worcester Railers HC places the highest priority on the health and safety of all patrons, players and staff attending games. With the impact of COVID-19 still evolving, we simply cannot identify today exactly what actions may need to be taken as we approach the season. We will modify or implement measures recommended or required by state and local government and public health officials in order to ensure the safety and comfort of all event participants and attendees.
Will the Worcester Railers HC cut capacities at the DCU Center?
The Worcester Railers HC will adhere to guidelines and recommendations from local and state officials as they are released regarding social distancing and public gatherings. We will adhere to recommendations as related to sports and entertainment events and venues, as well as the DCU Center’s and city of Worcester’s guidelines.
When are ticket costs due?
Tickets can be paid in full on the day they are purchased, or you can select a flexible payment plan that best suits your needs when purchasing season packages.
Will there be a season and/or will fans be permitted at games this year?
We are planning for the season to begin with Worcester Railers HC fans in attendance to create a complete fan experience. We will monitor conditions as they evolve, in conjunction with recommendations from government and public health officials, to make determinations related to the upcoming season.
Will I be able to sit in my selected season seats?
We will do our best to accommodate everyone. The Worcester Railers HC will comply with all city and state guidelines. This is an evolving situation. Should guidelines be set for social distancing, appropriate measures will be taken.
Will there be payment plans offered for ticket costs and how will they work?
Yes, the Worcester Railers HC offers several flexible payment plans. Please visit our ticket page. For additional assistance, please contact a Railers account representative or email firstname.lastname@example.org. Monthly payment plans must be paid by January 2021.
Are there finance charges or interest charges on payment plans?
Will my seat location be affected if I opt in to a payment plan?
How much do I have to pay for my season tickets today?
The cost of tickets can either be paid in full on the day they are purchased, or you can opt into one of the payment plan options. The installment cost for tickets will depend on which option you choose. When choosing a payment plan, either a $50 per seat deposit is required or your first monthly installment by the end of the current month.
Ticket Credit Policy for Cancelled 2019-20 Games
What happens with Full Season Ticket Plan Memberships for cancelled games in the 2020-2021 season?
Worcester Railers HC Members with Full Season Tickets will receive an account credit for any cancelled regular season home games.
Will there be an option to apply the amount of my credit as a donation?
Yes, a charitable ticket fund has been created through the Worcester Railers HC Foundation. Contact the Railers to donate unused tickets or credits towards this program.
What happens with Flex Ticket Plans for cancelled / postponed games?
Worcester Railers HC Flex Plan holders and members will be able to use any unused 2020-21 voucher for a future game. This applies to both in-hand vouchers and those electronically held at the Railers HC offices.
Will there be a cancellation policy, in the event that I simply change my mind due to health and safety concerns?
Should conditions not permit or allow you to feel comfortable to attend games, please contact us. As long as requests are 48 hours+ in advance exchanges will be made possible for any future home game. We will make our best efforts to assist.
Does this affect other Railers HC events?
All Worcester Railers HC events including Trax appearances are unfortunately canceled until further notice.
While our season has been unfortunately canceled, our staff is currently focused on responding and helping Railers fans with account/ticket questions and concerns. As you can imagine, this takes time, so we appreciate your patience and understanding during this time.
Questions? Email email@example.com, text 508-365-1752, or call 508-365-1750 during business hours (Monday-Friday; 10am-3pm).